Returns and refunds

Everdrip Underwear is operated by CARLA SPEKLA GRANA - SOCIEDADE INDIVIDUAL.

30-day change-of-mind returns

You may request a return within 30 calendar days after delivery. For change-of-mind returns, underwear must be unused, unworn and unwashed, with its original tags and any hygiene seal intact. This voluntary return policy applies to all Everdrip Underwear products, including sale items.

For hygiene reasons, used or washed underwear, and products whose hygiene seal has been broken, are not eligible for a change-of-mind return. These conditions do not restrict your rights when an item is faulty, damaged, incorrect or not as described.

How to return an item

1. Email support@everdripunderwear.com with your order number, the items you would like to return and your request for a refund. You do not need to give a reason for a change-of-mind return.
2. We will send the return instructions and the correct return address. Please contact us before posting a parcel so it reaches the right location.
3. Send the items within 14 calendar days after notifying us, and keep proof of postage. For statutory cancellations, the return deadline required by local law applies.

Returns are handled by mail. Your notice within the applicable return period is what matters; our response time does not reduce that period.

Return shipping and fees

You pay the return postage for a change-of-mind return. The cost depends on your chosen postal service and the return destination. There is no restocking fee. We cover reasonable return shipping costs for faulty, damaged, incorrect or misdescribed goods; contact us before arranging a return so we can help.

Refunds

Eligible refunds are issued to the original payment method within 14 calendar days after we receive the returned goods, or sooner where applicable law requires. Your payment provider may take additional time to post the credit. For a change-of-mind return, the refund covers the price paid for the returned items; original delivery charges are also refunded whenever required by law. Contact support@everdripunderwear.com if you need help with a refund.

Faulty, damaged or incorrect products

Email us with your order number and a description of the issue. A photo can help if available, but is not a condition of your statutory rights. Depending on the issue and applicable law, you may be entitled to a repair, replacement, refund or other remedy. These rights are not limited to 30 days and do not depend on keeping the original packaging or hygiene seal.

UK and Irish customers

Where statutory distance-selling cancellation rights apply, you can notify us of cancellation within 14 days after delivery and have a further 14 days to send the goods back. An exception can apply to sealed goods unsuitable for return for health or hygiene reasons once unsealed. For a qualifying statutory cancellation, we refund the item price and the least expensive standard outbound delivery charge within 14 days of receiving your cancellation notice, although we may wait until we receive the goods or evidence of return, whichever comes first.

Your consumer rights

This policy is in addition to, and does not exclude or limit, rights available under applicable consumer law, including the Australian Consumer Law and New Zealand Consumer Guarantees Act. If a provision here conflicts with a mandatory consumer right, that right takes priority.